If your complaint is not resolved within the given time or if you are not satisfied with the solution provided by the Company, you will have the option to approach the Company’s Customer Complaints Officer through any of the following channels:
COMPLAINTSCommitted to Resolve All Your Complaints
We will endeavor to acknowledge your correspondence within 5 working days and after investigation, provide you with a formal response within 4 weeks.
In the event you are not satisfied with the resolution of the complaint, please note you may escalate your complaint to the Compliance Directorate, Central Bank of Bahrain within 30 calendar days from the day of the response provided by the Company.
You can submit the case through the ‘Complaint Form’ on the CBB’s website www.cbb.gov.bh